Cambridge takes great pride in its support for teachers, learners and researchers on their educational and research journeys. We thrive on being responsive to their needs as we deliver our products and services.

Whatever the prevailing conditions our customers face, however much change is occurring in the world, however uncertain the environment, we make it happen for them.

Our greatest responsibility is to serve our customers well. However, we recognise that in today’s world, other responsibilities influence how we operate and have an impact on how we perform for our customers.

Individuals and organisations want to know who we are and understand what we are like as an organisation. They want reassurance around our environmental, community and ethical behaviours. They want to know that we are ‘taking responsibility’ for how we operate.

We welcome that level of interest and the chance to show how we conduct our business today and explain why we are motivated to deliver for our customers in the way we do. We firmly believe that fulfilling the responsibilities outlined in this report makes us a better-performing organisation.

Our Annual Report 2024-25 highlights our outstanding products and services. The Responsibility Report 2024-25 demonstrates that they are being created in a more sustainable, accessible and inclusive way.

As ever, we welcome your feedback on our performance and promise to reflect on it responsibly.